Waste Rentals News

A portable restroom company service technician providing quality service in the field

Why Quality of Service from Your Portable Restroom Company Matters

If you’re looking to rent porta-potties in the Phoenix area, you have plenty of options from which to choose. How do you decide which company to rent from? Price is always going to be a factor, of course. However, it’s not the only consideration. You don’t want to overlook the service aspect. The benefits of saving money can be canceled out by subpar customer service and the frustration that comes with it.

Read this article to learn more about portable restroom rental pricing and why it’s important to consider more than cost.

Price Reflects Quality of Service

Everyone loves a good deal. However, there are certain products and services where having the lowest price tag shouldn’t be the deciding factor. Porta-potty rental is one of them.

On the product side, there’s not much difference between similar models of portable toilets… even if they are manufactured by different companies. A standard portable restroom offered by Company A won’t be much different than a standard portable restroom offered by Company B. What this means is that portable restroom companies don’t make huge profits by offering premium products that their competitors don’t have.

Because of this, there are generally two approaches portable restroom companies take. They can either offer the lowest prices in the area and accumulate as many customers as possible or they can build a smaller but more loyal customer base that is willing to pay higher rental prices for more consistent, higher-quality service.

The challenge with “racing to the bottom” and offering the cheapest prices is that the company needs a much longer customer list to cover costs and keeps the business afloat. This translates to more portable restrooms needing to be serviced per day, which means units need to be serviced faster to remain on schedule. Inevitably, the rush can result in portable toilets that don’t receive as much attention as they should.

Conversely, companies that don’t have as many customers throughout their service area can devote more time per unit to ensure that it is as clean as possible. Service techs have a little more flexibility in their schedule to make sure they do a good, thorough job every time.

Be a Name, Not a Number

In any industry, the more customers a company has, the more difficult it is to establish a personal relationship with them, especially if they’re not a primary source of income. It’s no different in the portable toilet rental industry.

As a renter of portable sanitation equipment, you’re more likely to be treated as a number by a company that isn’t getting a bunch of money from you. The customer service you receive may not be what you expect, and your concerns and complaints may go ignored. You’re expendable and can be easily replaced by someone else looking for a cheap porta-potty company.

But when a portable restroom company values your business because they can’t afford to lose you, you’ll receive much more quality customer service. They strive for customer satisfaction and don’t want to let you down. They’ll likely even learn and remember your name and create a more personal relationship.

When you have a good relationship with your porta-potty company, there’s an accountability factor. You can count on cleaner units, easier and faster issue resolution if anything arises and more willingness to go above and beyond to make your experience a positive one.

What’s Most Important to You?

The saying “you get what you pay for” doesn’t always apply, but it does exist for a reason. That’s not to say that the portable restroom company that charges the most will provide the best customer service while the one that charges the least will have the worst customer service. However, price is frequently an accurate reflection of quality.

The question is, what matters most to you? Are you willing to risk quality of service to save money? Or are you ok with paying a little more in exchange for (likely) better customer service? That answer will influence your decision when it comes time to choose a portable restroom company in the Arizona Valley.